WHAT IS THE PRODUCT RETURN POLICY?
Before you return a Samoolam product, please take a moment to understand how our products are made. All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products that are not regarded as a defect and will not be eligible for return or replacement.
WHAT MAKES A PURCHASE ELIGIBLE FOR A RETURN?
Your purchase is eligible for return or replacement only if it meets the following conditions: 1) If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or the wrong product is delivered, 2) If the product you receive has a genuine quality or manufacturing defect or damage, and 3) Customised products like curtains (Long Door 1, Long Door 2) are not eligible for exchange or refund.
WHAT IS THE PROCESS FOR A RETURN?
If your purchase meets our return criteria stated above, please contact us on firstname.lastname@example.org within 24 hours of delivery with the following information: Order number, delivery address, specify the reason for return, and in case of a defective or incorrect product, please send us an image of the item.
WHO WILL ARRANGE THE REVERSE PICKUP?
Team Samoolam will schedule a reverse pick-up within 3-4 business days. Please ensure that the product you return is unused/ unworn with the original tags intact. Please note that international orders are not eligible for returns.
WHO MAKES THE FINAL DECISION ON A PRODUCT RETURN?
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis, and we request you to get in touch with our team for prompt resolution.
ARE PRODUCTS PURCHASED ON SALE ELIGIBLE FOR A RETURN?
Products purchased during a sale are not eligible for return or exchange.