Due to covid restrictions, we are experiencing a delay in delivering your packages. Please bear with us!
GET 10% OFF ON YOUR FIRST ORDER! USE CODE: WELCOME10
WE SHIP WORLDWIDE! Follow Us:

FAQ's

Incase you have any questions about your payments, order dispatch, return or bulk enquiries, we’re just a quick email, phone call or WhatsApp away. You can email us at support@samoolam.com or call us on + 91 7424888999.
Our working hours are Monday to Saturday from 9:30 AM to 5:30 PM IST

Payments

What payment methods do you accept for orders from India?

We accept all major debit & credit cards (including Mastercard, Visa & American Express) and provide Net Banking options across major banks through our payment gateways PayU for shipping within India.

Do you have Cash on Delivery (COD) available?

Free COD is available for orders from Rs.500 to Rs.6000. COD is not available if the order value exceeds Rs.6000

What payment methods do you accept for international orders?

For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and can pay using PayPal. PayPal and PayU are our third-party payment gateways.

Shipping within India

What are your shipping charges within India?

Shipping within India is FREE for all orders above Rs. 2000. For orders below that, we charge a flat Rs. 100 shipping fee.
For shipping timelines, please refer to the product descriptions page for each product.
*Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

International Shipping

Do you ship internationally?

Currently we are shipping to – In case, your country is not listed, please get in touch with us and we will get back to you with the shipping possibility and the rate.

How much time does international delivery take?

International orders: delivered within 7-15 business days. We do not support any returns & exchanges for international orders.

Who pays Duties & Taxes on orders?

Duties & Taxes for international orders are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (Amarex, DHL, FedEx, etc.) at the time of your order delivery after you receive an invoice from the shipping agent.

Order dispatch

How much time do you take to dispatch the order?

Products that are in stock are shipped within 72 hrs of receiving it (not including weekends) and it should reach you within 4-7 days of placing an order. Made to order products are shipped within 15 days.

How do I track my order?

Once your order is shipped, the Airway Bill Number (AWB no.) are sent to you via text message/email from our courier partner Shiprocket. Please visit the courier partner's website and enter the AWB number to track the current location of your shipment and the expected date of delivery.

Who to contact for product dispatch?

Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away. You can email us at support@samoolam.com or call us on + 91 7424888999. Our working hours are Monday to Saturday from 9:30 AM to 5:30 PM IST

Where do I see the status of my order?

If you're a logged-in user, simply head to the 'My Orders' section in your account to track your order. If you shop as a guest, enter your order number and email address in the link below for the status:

Return & Refund

What is the product return policy?

Before you return a Samoolam product, please take a moment to understand how our products are made. All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products that are not regarded as a defect and will not be eligible for return or replacement.

Are products purchased on sale eligible for return?

Products purchased during a sale are not eligible for return or exchange.

What makes a purchase eligible for return?

Your purchase is eligible for return or replacement only if it meets the following conditions: 1) If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or the wrong product is delivered. 2) If the product you receive has a genuine quality or manufacturing defect or damage.

What if my purchase meets your return criteria?

If your purchase meets our return criteria stated above, please contact us on support@samoolam.com within 48 hours of delivery with the following information: - Order number, Delivery address, Specify the reason for return, and in case of a defective or incorrect product, please send us an image of the item. A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact. Please note that international orders are not eligible for returns.

Is part cancellation of order possible?

Any part cancellation of the order may incur shipping charges on the balance order.

Gift Card

Are there any additional charges associated with purchasing a Samoolam gift card?

Apart from the amount of the gift, there are no fees or charges associated with purchasing a Samoolam gift card.

Where can gift cards be redeemed?

Gift cards can be redeemed online at www.samoolam.com at checkout. The gift amount will be applied to your purchase and the balance payment can be made.

When does the gift card expire?

Gift cards will expire after 1 year from the date of issue and any corresponding unused balance shall be forfeited thereafter. Please note that the validity of gift cards cannot be extended and new gift cards cannot be provided against the expired/unused gift cards.

What if I lose my gift card?

Your gift card number is unique and confidential, and you are solely responsible for its safety. If you have misplaced your gift card, please write to our customer care team at support@samoolam.com. In the event of any misuse of your card due to loss of any such confidential details, Samoolam will unfortunately not be able to provide a refund against the amount lost.

Can I get a refund on my gift card?

A Gift card once purchased cannot be cancelled and no refund is applicable. A Gift Card purchased in INR cannot be converted to USD and vice versa.

Bulk Enquiries

Save money when you buy in bulk

We offer discounts on bulk orders depending on the product and the total invoice amount. Minimum value to be eligible for discounts is approximately USD $1,000. A bulk order can be placed by anyone from anywhere in the world and will be delivered anywhere in the world. Contact us at support@samoolam.com with your name, company name, email, phone number, shipping address and the products you are interested in. Once we receive your request, you will soon receive a call/email from us with product pricing and an estimated shipping time. · Discounts are available on total invoice value excluding shipping charges. · Please note: Bulk orders are not eligible for returns or exchange.

What are you looking for?

SURPRISE SURPRISE!

Here's an exclusive First Purchase offer for you! Get 10% off on your First Order. Use code: WELCOME10 at the checkout!

Happy Shopping :)

Your cart